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Privacy Policy 

 Flambay

Last Updated: September 17, 2026

At Flambay, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our mobile application, website, and LPG delivery services (collectively, the “Services”).

Please read this policy carefully. By accessing or using Flambay, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

To provide safe, efficient, and reliable LPG cylinder delivery, we collect several types of information:

A. Personal Information You Provide

  • Account & Profile Data: Full name, phone number, email address, password, and profile preferences.
  • Delivery & Location Data: Physical delivery address, landmark details, location tags, and GPS location (if granted via device permissions) to route delivery agents accurately.
  • Payment Information: Payment details (credit/debit card information, digital wallet details, or mobile banking references). Note: Payment card details are processed through secure, encrypted third-party payment gateways and are not stored directly on our servers.
  • Customer Support: Text, voice notes, or attachments sent when contacting our support team or filing service tickets.

B. Information Collected Automatically

  • Device & Usage Information: IP address, device type, operating system, app crashes, and usage analytics.
  • Transaction History: Records of past cylinder orders, refill frequency, delivery dates, and payment status.

2. How We Use Your Information

We use your data solely to operate, improve, and secure our LPG delivery service:

  • Fulfilling Orders: To dispatch delivery personnel, verify order delivery, and update you on order status via SMS/push notifications.
  • Safety & Compliance: To maintain records of gas connections, ensure safety compliance, and verify user identity where required by regional safety standards.
  • Customer Support: To resolve delivery issues, address safety concerns, or process refunds.
  • Service Improvements: To optimize delivery routes, improve app functionality, and personalize your experience.
  • Marketing & Communications: To send promotional updates, safety guidelines, and service reminders (you can opt out at any time).

3. How We Share Your Information

We do not sell or rent your personal data to third parties. We share your information only under the following limited circumstances:

  • Delivery Personnel & Partners: We share your name, delivery address, phone number, and location pin with assigned delivery riders/agents to fulfill your order.
  • Third-Party Service Providers: We work with trusted vendors for payment processing, SMS notifications, map API integration, and app analytics. These parties are bound by strict confidentiality obligations.
  • Legal Requirements & Safety: We may disclose information if required by law enforcement, regulatory authorities, or court orders, or if we believe disclosure is necessary to protect the safety of our users, staff, or the public.

4. Location Data Usage

Accurate location data is critical for delivering LPG cylinders safely to your doorstep.

  • We collect precise background/foreground location data only when you use our location-based features (e.g., pinpointing your delivery location or tracking the delivery rider).
  • You can disable location permissions in your device settings, but doing so may require you to enter delivery addresses manually.

5. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal data from unauthorized access, loss, or misuse.

  • Encryption (SSL/TLS) for data in transit.
  • Secure tokenization for financial transactions.
  • Restricted access to personal data for employees and partners on a strictly need-to-know basis.

6. Data Retention

We retain your personal information for as long as your Flambay account remains active or as needed to provide our services, satisfy legal/tax requirements, or resolve disputes. You may request account deletion at any time.

7. Your Privacy Rights & Choices

Depending on your region, you have the following rights regarding your data:

  • Access & Correction: Update or edit your account information directly within the Flambay app settings.
  • Account Deletion: Request permanent deletion of your account and associated personal data by contacting support.
  • Communication Preferences: Opt out of marketing emails or SMS updates via the “unsubscribe” link or app settings.

8. Children’s Privacy

Our Services are intended for individuals who are legally capable of entering into binding contracts. We do not knowingly collect personal data from anyone under 18 years of age.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated policy within the app or via email.

10. Contact Us

If you have questions, feedback, or concerns regarding this Privacy Policy or your data privacy at Flambay, please reach out to us:

  • Company Name: Flambay
  • Email: flamebay@gamil.com
  • Phone: 0300012345